Customer Experience Management (CEM)

Glossary

Business Process

Strategies and tools used to manage and improve the overall customer experience.

CATEGORIES

Accessibility Feature
App Design Element
App Feature
Battery Recycling Strategy (or Sustainability Practice)
Battery Technology
Battery Technology (or Sustainable Technology)
Building Standard (or Sustainability Standard)
Business Partnership
Business Practice (or Sustainability Strategy)
Business Process
Business Process (or Financial Management)
Business Process (or Marketing Strategy)
Business Strategy
Charging Feature (Vehicle)
Charging Station Type (or Sustainable Infrastructure)
Charging Technology
Charging Technology (or Infrastructure Technology)
Charging Technology (or Vehicle Feature)
Charging Technology (or Vehicle Technology)
Child Passenger Safety Feature
Child Safety Feature
Clean Fuel Type
Climate Control Feature (Vehicle)
Communication Channel
Communication Process
Company Policy
Company Policy (or Customer Service Policy)
Company Policy (or Driver Screening Policy)
Company Policy (or Driver Training Initiative)
Company Structure
Company Sustainability Objective
Company Training
Customer Education (or Service Feature)
Customer Service Expectation
Customer Service Focus
Customer Service Metric
Customer Service Policy
Data Category (or Privacy Concern)
Data Privacy Principle
Data Security Practice
Data Visualization Tool
Design Principle
Distracted Driving Offense (or Traffic Violation)
Driver Action (or Safety Procedure)
Driver Amenity
Driver App Feature
Driver Assistance Feature (Vehicle)
Driver Behavior
Driver Behavior Issue
Driver Condition
Driver Conduct Expectation
Driver Engagement Initiative
Driver Feedback Mechanism
Driver Health Issue
Driver Identification Document
Driver Impairment (or Distracted Driving)
Driver Incentive Program
Driver Incentive Program (or Company Program)
Driver Incentive Program (or Service Feature)
Driver Information
Driver Issue
Driver License Class
Driver License Endorsement
Driver License Type
Driver Licensing Document
Driver Licensing Process
Driver Licensing Program
Driver Licensing Requirement (or Medical Test)
Driver Licensing Stage
Driver Licensing System
Driver Licensing System (synonym of Graduated Driver Licensing)
Driver Management Strategy
Driver Maneuver (or Emergency Maneuver)
Driver Maneuver (or Safety Technique)
Driver Medical Exemption
Driver Medical Requirement
Driver Penalty
Driver Penalty (duplicate of License Suspension)
Driver Penalty (or Legal Consequence)
Driver Performance Measurement
Driver Performance Metric
Driver Qualification
Driver Qualification Process
Driver Regulation (or Safety Practice)
Driver Responsibility
Driver Responsibility (or Pre-Trip Inspection Task)
Driver Responsibility (or Safety Practice)
Driver Retention Strategy (or Business Strategy)
Driver Safety Measure
Driver Safety Practice
Driver Skill
Driver Training Credential
Driver Training Material
Driver Training Material (or Service Feature)
Driver Training Program
Driver Training Program (or Driver Engagement Initiative)
Driver Training Topic
Driver Verification Process
Driver Wellness Program
Drivetrain Feature (Vehicle)
Driving Behavior