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How Long Does Lyft Take To Refund Cancelled Ride?

Published: December 28, 2023
Last updated: January 3, 2024

There will inevitably be cancellations while using ride-sharing services like Lyft. You may need to cancel a Lyft ride if you've changed your plans or inadvertently ordered a ride. Even though Lyft is renowned for its quick and easy service, you might be curious about how long it takes to receive your money back once a journey is canceled. 

Read on as we discuss the refund procedure in this blog post and offer some insights into the variables that may affect how long it takes Lyft to execute your refund.

Understanding the Lyft Refund Policy

When a ride is canceled, Lyft provides a transparent return policy. According to Lyft's official policy, if you cancel a ride within 15 minutes of the driver accepting your request, you won't be charged a cancellation fee. 

If you need to cancel within the first fifteen minutes or if the driver has already arrived at your location, there can be a cost. Depending on your location and the Lyft service you've selected, this charge varies in price.

Qualification for a Refund

You have to make sure that your cancellation complies with Lyft's policies in order to be eligible for a refund for canceled rides. You ought to be qualified for a refund if you fit these requirements:

  • You gave yourself enough time to cancel the ride.

  • The driver never showed up where you were.

  • The driver did not start the ride.

Processing Time for Lyft Refunds

The processing time for a refund from Lyft can vary based on several factors. Generally, Lyft aims to process refunds within 3-5 business days. However, this is not a fixed timeline, and some variables can influence how long it takes to receive your refund:

  • Refund processing timeThis is affected by the method you used to pay for the ride. Typically, refunds to credit cards or digital wallets are faster.

    • You can also receive your refund more quickly, depending on the policies of your bank or payment provider. There may be a delay in processing incoming refunds at some banks.

    • There are two types of refunds offered by Lyft: partial refunds and full refunds, depending on the circumstances. There may be a delay in processing full refunds.

  • Customer Support Involvement: Lyft's customer support may take some time to investigate the refund issue if you need to contact them about it.

  • Peak Times: Customer support and refund processing may be delayed during busy periods.

Tracking Your Refund

If you're eager to track the status of your refund, you can do so through the Lyft app or website. Here's how:

  1. Open the Lyft app on your mobile device.

  2. Tap on your profile icon in the top left corner.

  3. Select 'Ride history.'

  4. Locate the canceled ride in question and tap on it.

  5. Scroll down to the 'Receipt' section.

  6. If your refund is processed, you will see a line that says "Refund" with the refunded amount.

Keep in mind that the refund may not appear instantaneously, so it's a good idea to check periodically.

Conclusion

Lyft often processes refunds within three to five business days, though this can change. Things like bank policies and payment methods might impact processing times. Learn about Lyft's refund qualifying requirements and cancellation policy. Take advantage of the Lyft app or website to monitor your reimbursement. When a ride is canceled, Lyft is dedicated to providing a quick and equitable refund procedure.

Getting a free Lyft ride is a great way to save on transportation costs. Explore our blogs at Keep Driving to get tips on how to get free Lyft rides in your neighborhood.

Sales Development Lead Scott spearheaded a collective blog site before expanding his automotive knowledge and joining the team. Now he leads our team of experts by building ideas on our Sales Development department.
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