Avoiding Lyft Scams: How to Stay Safe While Using Lyft

Published: February 9, 2024

Ride-sharing services such as Lyft have become crucial for many in this age of digital ease. But as these services become more popular, there's a growing need to be on the lookout for scammers that prey on both drivers and passengers. The purpose of this post is to explain typical Lyft scams and offer helpful tips on how to avoid falling for these dishonest tactics.

Protect Yourself: Types of Lyft Scams to Be Aware of

1. The Cancellation Scam

One of the most common Lyft scams is when a driver accepts a ride request and then persuades the passenger to cancel for an apparently valid reason—such as being stopped in traffic. The rider is assessed a cancellation fee upon cancellation, and the con artist makes money without rendering any services.

2. The Driver Scam Fraud

Here, a con artist impersonates a Lyft driver and picks up gullible customers who haven't verified the driver's information on the app. This may result in overcharging or, worse, theft and threats to one's personal safety.

3. The Scam of Overcharging

Some dishonest drivers alter the route to make the trip longer than necessary, which raises the price. They may choose a longer path or act disoriented.

4. The Con of Phishing

Here, con artists impersonate Lyft customer support agents and reach out to drivers or riders, typically through text or email, requesting personal data such as payment details or login passwords, purportedly for the purpose of verifying accounts or initiating refund requests.

5. The Scam of Damage Fees

In this scenario, drivers fabricate claims that a rider damaged their car, which results in erroneous accusations against the rider for unintentional damage.

How to Protect Yourself

  • As a Rider: Confirm Your Ride: Prior to boarding, make sure to verify the license plate, car model, and driver's name and photo on the Lyft app.

  • Don't Give Up Unnecessarily: If your driver requests that you end the ride for an unjustified reason, decline and let Lyft know about the situation.

  • Be Route Conscious: Make sure the driver is following a suitable route to your destination by being familiar with the route or by using a GPS app.

  • Safe Personal Data: Until you have confirmed a person's identification via the official Lyft app or website, never give out your personal or financial details to anyone posing as an employee of the company.

As a Driver:

  • Beware of Phishing Attempts: Be cautious of unsolicited calls or messages asking for your personal information. Lyft will never ask for your password or payment information via text or email.

  • Report Suspicious Activity: If you encounter riders who engage in suspicious behavior or try to involve you in a scam, report them immediately through the Lyft app.

General Tips:

  • Use In-App Payment: you guarantee a recorded trail of your payments, make sure you never pay with cash and use the Lyft app instead.

  • Update Your App Frequently: To take advantage of the most recent security improvements, keep your Lyft app updated.

  • Stay Informed: Regularly check the community forums or Lyft's official website to stay up to date on the newest scams.


Lyft is a convenient and generally safe method of transportation, but it's vital to be aware of common Lyft scams that could occur. By being cautious and informed, you may benefit from ride-sharing without falling prey to fraud. Remember that being safe and alert go hand in hand in the digital age. To keep the community safe and secure, it's critical to let Lyft know about any dubious activity.

Read more about accessing Lyft customer service for drivers from our resources at Keep Driving.

Sales Development Lead Scott spearheaded a collective blog site before expanding his automotive knowledge and joining the team. Now he leads our team of experts by building ideas on our Sales Development department.
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