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A Comprehensive Guide on How to Use Lyft for the First Time

Published: August 7, 2023

Ever caught yourself contemplating, "how do I use Lyft for the first time?" With the transportation landscape evolving rapidly, many are turning to ride-sharing apps like Lyft. In this guide, we'll demystify the process, ensuring you're equipped for a smooth ride.

Before You Begin: Pre-Requisites

When planning to use Lyft for the first time, there are some primary necessities you need to take care of. These are integral elements that allow seamless usage of the service.

To use the Lyft app, you need to have:

  • Smartphone: Lyft is compatible with both iOS and Android platforms. Whether you're an iPhone aficionado or an Android enthusiast, Lyft's got you covered. Ensure that your device is capable of running newer applications, as outdated models might experience performance issues.

  • Internet Connection: A stable internet connection is vital for the proper functioning of the Lyft app. This could be through a cellular data network (4G/LTE ideally) or a reliable Wi-Fi connection. A robust internet connection is essential as the app needs to communicate real-time data such as your location, your driver's location, and your route.

  • Device Software: Check your device's operating system (OS) version. Lyft recommends iOS 12.0 and later for iPhone users, and Android 6.0 and later for Android users. By keeping your device's OS updated, you ensure the Lyft app runs smoothly and securely. You can typically check for updates in your device's settings. Note that older devices might not support newer OS versions, and by extension, the latest version of the Lyft app.

Installing the Lyft App

Once you have your device and network set up, the next step is to install the Lyft app. Open your respective app store and tap on the search bar at the top. Input 'Lyft' and you will typically find the official Lyft app in the first result. You can easily identify the app with it’s icon from the pink, stylized letter 'L.' 

Once you've located the app, it's time to install it:

  • Space Check: Before downloading, ensure your device has sufficient storage space. The Lyft app isn't too heavy, but if your device storage is nearing full capacity, you might have to clear some space.

  • Installation: Tap on the 'Install' button next to the Lyft app. The app will start downloading and automatically install itself on your device. After successful installation, the Lyft app icon will appear on your home screen or in your app list.

Setting up Your Lyft Account

After installing the app, the next milestone is to set up your personal Lyft account. The process of installing the Lyft app and setting up your account is straightforward. Just follow the below instructions. 

  • Initiation: Open the Lyft app by tapping on the newly appeared icon. The opening screen will provide two options, 'Log in' and 'Sign up'. Since this is your first time, you'll want to tap 'Sign up'.

  • Step-by-Step Guide: The sign-up process on Lyft is user-friendly, designed to guide you through each step. By following the app's prompts, you'll be able to set up your Lyft account in no time.

  • Necessary Information: Initially, you'll be asked for your phone number, which Lyft uses for account verification and security purposes. Afterward, you'll need to provide some additional details to complete your profile.

  • Verification: A One-Time Password (OTP) will be sent to the provided number. Key it in for verification.

  • Add Email & Password: An active email helps in account recovery and ride receipts. Pair it with a strong password for added security.

  • Add Payment Information: Lyft offers various payment methods including debit or credit cards, PayPal, Lyft Cash, Apple Pay (iOS), and Google Pay (Android). However, these can vary by locations so make sure you confirm before making the selection. 

Requesting Your First Ride

Once you've successfully set up your Lyft account, you're ready to request your first ride. Here's a step-by-step guide to help you navigate through this process.

  1. Setting Pickup Location

Where you are right now is your pickup location. To set this in the Lyft app:

  • Manual Entry: Upon opening the app, you'll notice a text box labeled 'Pickup'. Tap on this box, and a keyboard will appear. Input your current address or the name of a notable nearby location. As you type, Lyft will offer suggestions based on your entered text and nearby places.

  • Auto-Detect: Alternatively, you can use your device's GPS functionality for the Lyft app to automatically detect your current location. To do this, you need to grant location access permissions to the Lyft app in your device's settings.

  1. Setting Drop-Off Location

Your destination is the drop-off location. To set this: Tap on the text box labeled 'Drop-off' and type in your desired destination's address or name. Just like with the pickup location, Lyft will provide destination suggestions as you type.

  1. Choosing the Type of Ride

Lyft offers various types of rides to accommodate different passenger needs. The options will be listed below the ‘Drop-off’ box. Here's an overview to help you select the one best for you:

  • 'Lyft' is the standard service, ideal for up to four passengers.

  • 'XL' is suitable for larger groups, as it accommodates up to six passengers.

  • 'Lux' provides a luxury vehicle for a more sophisticated ride experience.

Please note that each ride types comes with an estimated price and wait time. Review these details carefully. Make sure you consider your budget and time constraints when making a decision. 

Once you've decided, simply tap on your preferred ride type to select it. This completes the ride request process.

  1. Tracking Your Ride and Driver

After you've requested your ride, you can track its progress in real-time on the app. The app will also display essential details about your driver and their vehicle. This includes the driver's name, profile photo, vehicle type, color, and license plate number. Familiarize yourself with this information for a smooth pickup experience.

  1. Waiting for Your Ride

While you wait for your driver to arrive:

  • You can observe your driver's progress on the map displayed on the screen. The car icon represents the driver and moves in real-time according to the driver's location.

  • Lyft also provides an estimated time of arrival (ETA) for the driver. Keep an eye on the ETA and be ready to board the vehicle when it arrives.

Once your car reaches your pickup location, ensure the arriving vehicle matches the details shown in the app. Check the make, model, color, and license plate number.

Also, confirm the driver's identity by matching their appearance with the profile photo shown in the app.

  1. Completing Your Ride

Once you've reached your destination:

  • The ride is completed in the Lyft app. Your fare is automatically charged to your preferred payment method, eliminating the need for cash transactions.

  • You're then prompted to rate your driver on a scale from 1 to 5 stars. Your feedback helps Lyft ensure a high standard of service.

Safety Tips for a Lyft Ride

When using a ride-sharing service like Lyft, safety should always be a priority. Here are some crucial safety tips to keep in mind when booking and riding with Lyft:

  • Wait Inside: While waiting for your Lyft ride, stay inside a building whenever possible. This minimizes the time spent alone outside, especially at night.

  • Share Your Ride Details: Use the 'Share ride details' feature in the Lyft app to send your trip information to a friend or family member. They can then track your journey and know your estimated arrival time.

  • Follow Your Intuition: If something doesn't feel right about the vehicle or the driver, don't get in. You can cancel the ride and request a new one.

  • Use the In-App Help: If you're uncomfortable or face any issues during the ride, use Lyft's in-app support to report the problem immediately.

  • Seat in the Back: It's safer to sit in the back seat if you're riding alone. It provides more personal space and enables you to exit from either side of the vehicle.

  • Wear Your Seat Belt: Regardless of the length of your journey, always ensure to buckle up once you're inside the vehicle.

  • Check Rating and Reviews: Before confirming your ride, check the driver's rating and reviews from previous riders. A good rating generally signifies a reliable driver.

  • Protect Personal Information: Keep your personal contact information private. If you need to contact the driver, use the Lyft app to do so. The app anonymizes both phone numbers to maintain privacy.

Etiquettes for Riding in Lyft

Here are some etiquettes to ensure you make the most of your Lyft ride:

  • Punctuality: Be ready to leave at the scheduled pickup time to avoid keeping your driver waiting.

  • Cleanliness: Respect the cleanliness of the vehicle. Refrain from eating, drinking, or smoking unless the driver explicitly permits it.

  • Respect Driver's Space: Ask before changing settings like windows or music volume.

  • Polite Conversation: Keep any conversation with the driver polite and avoid controversial or sensitive topics.

  • Respectful Behavior: Treat your driver with kindness and respect, just like any other professional service provider.

Conclusion

Whether you're a tech-savvy individual or new to apps, the question "how do I use Lyft for the first time?" should no longer daunt you. With this guide in hand, you're ready to traverse the city streets with ease and confidence. Safe travels!

Learn more about ride sharing apps and deals they offer in our next guide “ways to claim free Lyft rides.” Start enjoying the convenience with resources by Keep Driving.

Sales Development Lead Scott spearheaded a collective blog site before expanding his automotive knowledge and joining the team. Now he leads our team of experts by building ideas on our Sales Development department.
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