DoorDash DashPass Refund: What You Need To Know

Published: September 21, 2023
Last updated: March 24, 2024

When ordering for food delivery, it can sometimes lead to unexpected hiccups, from missing items to incorrect orders. DoorDash, a leading food delivery platform, offers mechanisms to address such issues. If you've faced an issue with a delivered order or are simply curious about the intricacies of the DashPass subscription, it’s crucial to understand how to deal with it.

This guide provides an in-depth look into DoorDash's DashPass service, focusing on its refund policies, fee structures, and more. 

What Is The Doordash DashPass?

DoorDash DashPass is a subscription service offered by DoorDash. It provides members with several benefits, primarily focusing on saving money on delivery fees and service charges. Here's a brief overview:

  • Subscription-Based Service: DashPass operates on a monthly subscription model. Subscribers pay a fixed fee each month to enjoy the benefits of the service.

  • Unlimited Deliveries: One of the main attractions of DashPass is that it offers unlimited deliveries from thousands of eligible restaurants with a $0 delivery fee on orders over $12. This means that as long as your order is above the $12 threshold, you won't have to pay any additional delivery charges.

  • Savings On Service Fees: In addition to waiving delivery fees, DashPass subscribers can also save on DoorDash service fees. This can lead to significant savings, especially for frequent users of the DoorDash platform.

  • Free Trial: DoorDash often provides a free 30-day trial for DashPass, allowing users to test out the service and determine if it's a good fit for their needs.

What Are The Features Of DashPass?

  • $0 Delivery Fees: As mentioned earlier, DashPass members enjoy a $0 delivery fee on orders over $12 from eligible restaurants. This can lead to substantial savings over time.

  • Reduced Service Fees: DashPass subscribers benefit from reduced service fees on their orders, further enhancing the value proposition of the subscription.

  • Exclusive Deals And Offers: From time to time, DoorDash offers exclusive deals and promotions to DashPass members. These can range from discounts on specific restaurants to special offers during festive seasons.

  • Easy Cancellation: If you decide that DashPass isn't for you, the cancellation process is straightforward. You can unsubscribe at any time without any long-term commitments.

How Does A Refund Work With DashPass?

If you're considering a refund for your DashPass subscription, there are a few things you should be aware of:

  • Refund Policy: DoorDash typically offers a refund if you haven't used any benefits of the DashPass subscription. If you've placed an order using the DashPass benefits, you might not be eligible for a full refund.

  • Cancellation Process: To request a refund, you'll first need to cancel your DashPass subscription. This can be done through the DoorDash app or website. Once you've canceled, you can then reach out to DoorDash customer support to initiate the refund process.

  • Processing Time: Refunds can take several business days to process. It's essential to keep an eye on your bank statement to ensure that the refund has been credited back to your account.

  • Partial Refunds: In some cases, if you've used the DashPass benefits but still wish to cancel, DoorDash might offer a partial refund. The exact amount will depend on how long you've been a subscriber and how often you've used the service.

Eligibility Criteria

To qualify for DashPass refund, it is important to first understand the eligibility criteria:

Who Is Eligible For A DashPass Refund?

DoorDash has specific guidelines regarding who is eligible for a DashPass refund:

  • Free Trial Or Promo Subscription Period: If you participated in a free trial or a promotional subscription period for DashPass, you could cancel the service within the first 48 hours and obtain a full refund of your subscription fee.

  • Monthly Subscription: If you decide to cancel your DashPass monthly subscription within the first 48 hours and haven't placed a DashPass-eligible order during that time, DoorDash may refund your subscription fee.

  • Annual Subscription: If you choose to terminate your DashPass annual subscription within thirty days of placing your first DashPass-eligible order, DoorDash might refund your annual subscription charge.

  • Changes To Subscription Terms: If you disagree with modifications made to your current DashPass subscription terms and conditions, you can cancel your subscription and may be eligible for a refund of your subscription fee. This refund will be calculated on a pro-rata basis, counting from the end of the month in which you cancel the subscription.

When Is A Customer Eligible For A Refund?

  • Order Cancellation: You can only cancel your order on DoorDash before the restaurant starts preparing your food. If you manage to cancel in time, your money will be refunded.

  • Completed And Delivered Orders: Charges paid for completed and delivered orders are generally final and non-refundable. However, DoorDash may provide refunds or credits in exceptional circumstances at their sole discretion.

  • Missing Items: If you didn't receive one or more items from your delivered DoorDash order, you should report this in the app. A DoorDash customer service representative should get back to you within a few hours and offer a partial refund for the missing item.

What Types of Payment Methods Are Accepted For Refunds?

DoorDash processes refunds to the original payment method used during the order or subscription purchase. This typically includes:

  • Credit/Debit Cards: Refunds are processed back to the card used for the transaction.

  • Bank Transfers: If you paid directly from your bank account, the refund would be credited back to the same account.

  • DoorDash Credits: In some cases, DoorDash might offer credits instead of a direct refund, which can be used for future orders.

  • Processing Time: Refunds are processed immediately by DoorDash, but it might take around five to seven business days for the bank to handle the request and reflect the amount in your account.

Fee Structures & Requirements 

Doordash Dashpass offers free deliveries and reduced service fees on orders over $12. However, if you wish to cancel your Dashpass subscription and seek a refund, you will need to understand their fee structures and requirements.

Subscription Fee Structure

DashPass service is designed to provide frequent DoorDash users with several benefits, including:

  • Monthly Subscription: DashPass is available for a monthly fee of $9.99. This subscription provides members with unlimited deliveries from eligible restaurants without any delivery fee, as long as the order is over $12.

  • Annual Subscription: For those looking for a longer commitment, DoorDash also offers an annual subscription for DashPass at $96. This translates to a saving when compared to the monthly fee over a year.

  • Trial Period: DoorDash occasionally offers a free trial period for DashPass, allowing users to experience the benefits without any initial cost. However, users must remember to cancel before the trial ends to avoid being charged.

Minimum Subtotal Requirement For Refunds

For orders to be eligible for the DashPass benefits, they need to have a minimum subtotal of $12. This means that to enjoy the $0 delivery fee, your order's total before taxes and other fees should be at least $12. For grocery store orders, the minimum subtotal requirement is $25 to avail of the free delivery.

Credit Card Requirements For Refunds

When signing up for the DashPass trial, users are required to select a payment method. If the trial is not canceled before its conclusion, the associated payment method will be automatically charged the subscription fee for DashPass membership. Refunds, when applicable, are typically processed back to the original payment method used during the order or subscription purchase.

Service Fees & Delivery Fees Not Covered By Refunds

While DoorDash may provide refunds in certain situations, it's essential to note that some fees might not be refundable:

  • Service Fees: These are fees charged by DoorDash for using their platform. Even if you get a refund for an order, the service fee might not always be included.

  • Delivery Fees: If you're not a DashPass member or if your order doesn't meet the minimum subtotal requirement, you might be charged a delivery fee. This fee might not be refundable in all situations.

Additional Restrictions And Exclusions

  • Completed And Delivered Orders: Charges for orders that have been completed and delivered are generally considered final and non-refundable. However, DoorDash may provide refunds or credits in unique situations at their discretion.

  • Cancellation Timing: Refunds for canceled orders are possible only if the cancellation occurs before the restaurant begins preparing the food.

  • DashPass Subscription: If you decide to cancel your DashPass subscription, you can still use its benefits until the end of the billing period. However, refunds for the subscription fee might not be available. If you're canceling a trial, you'll lose your DashPass benefits immediately.

  • Refund Processing Time: Refunds, when issued, can take anywhere from one to seven business days to reflect in your account, depending on the bank's processing times.

Getting A DoorDash DashPass Refund 

While the benefits of the DoorDash DashPass subscription are numerous, it's essential to understand the nuances of its refund policy and fee structures. This guide aimed to shed light on these aspects, ensuring that users can make informed decisions and maximize their experience with DoorDash. Whether you're a regular diner or an occasional food enthusiast, being well-informed can enhance your ordering experience and ensure you get the best value for your money.

Find out more about the automotive industry and services by checking out our guide on the DoorDash Large Order Program. Visit Keep Driving to learn more.

Sales Development Lead Scott spearheaded a collective blog site before expanding his automotive knowledge and joining the team. Now he leads our team of experts by building ideas on our Sales Development department.
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