What to Do If You've Been Injured in a Rideshare Accident

Published: February 22, 2024

Rideshare services in America have been rising in popularity within the last decade. According to Pew Research Center, the amount of Americans who had used a rideshare service in 2019 had more than doubled since 2015. Rideshare services are convenient, user-friendly, and provide numerous benefits, making them a great option for any commuter or passenger. Unfortunately, like any ride in a car, the possibility of an accident is still a reality when in a rideshare vehicle. Because of this, it’s important to know what to do if you find yourself injured in a rideshare accident.

First Steps to Take at the Scene of the Accident

First, you must prioritize your safety. If possible, make sure that the vehicle has been moved to a safe location. Next, calling emergency services is imperative. Make sure to report the accident to law enforcement and request medical assistance if necessary. 

Documenting the scene of the accident is also a vital step to take. This can include taking photos of the scene of the accident, gathering witness information, and making sure to document license plate numbers. Exchanging information with drivers and witnesses is also necessary. The importance of documentation cannot be stressed enough! When it comes to the insurance claims process or filing a personal injury claim, the more information the better. 

Seek Medical Attention

Seeking medical attention is an important step to take after any car accident. Even if injuries seem minor, consulting with a medical professional is important for numerous reasons. Not only do you want to make sure your injuries are attended to, but documenting injuries for legal and insurance purposes is extremely important. It’s also essential to keep track of medical records and expenses that relate to the accident in case they need to be referenced at a later date. Your well-being should be the top priority, so this is an important step to take! 

Contact Law Enforcement

All car accidents should be reported to law enforcement. Obtaining a copy of the report for your records is also necessary. The police report will play a role during the insurance claims process or any legal proceeding, so it’s important to follow the appropriate steps when it comes to reporting the accident. Furthermore, cooperating with law enforcement investigations is always the best idea.

Communicate with the Rideshare Company

Not only should you notify law enforcement about the accident, but the rideshare company should also be notified. When contacting the rideshare company, it’s a good idea to get information regarding the company’s insurance coverage for passengers and drivers. Documenting any communication with the rideshare company will also come in handy for future reference. 

Seeking Legal Advice

When any kind of accident causes injuries or damage, seeking legal advice is imperative. Consulting with a car accident lawyer can help you understand your rights and potential compensation options. Your attorney will reference any information you have so documenting everything comes especially handy during this process. There are also time limits when it comes to filing personal injury claims so an attorney is extremely helpful when it comes to navigating the entire legal process. 

Dealing with Insurance Companies

Reporting the rideshare accident to your own insurance company should also be one of the first steps when dealing with insurance claims. Your insurance company can help you through the process of navigating claims with the rideshare company’s insurance as well. Both parties should also be able to handle all insurance-related negotiations and settlements. 

Long-Term Considerations

It’s important to note that there are long-term considerations when it comes to being involved in any type of car accident. You may need to address long-term injuries and the rehabilitation process. The injuries sustained in the accident may also impact your daily life and work. It also may be necessary to work with an attorney to seek additional compensation for ongoing medical expenses related to the injuries caused by the accident. 

Above all, remember to prioritize your well-being and be proactive in the aftermath of a rideshare accident where you have been injured. Seeking professional guidance when it comes to medical care, legal processes, and insurance claims is also heavily encouraged and can help you be properly compensated for your injuries. 

Founder, Editor-in-Chief Carmelo Pickel is the Founder and Editor-in-Chief of Keep Driving, with almost 20 years of experience working in the industry. Before founding Keep Driving, Carmelo held leadership roles for over a decade on top automotive dealership corporations across North America, handling various leadership roles in Sales, Marketing, and Incentives.
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