If you're venturing into the realm of peer-to-peer car rentals, Turo stands out as a prime platform. But a frequent question that arises among users is: "When does Turo charge your card?" This article aims to simplify Turo's billing process, shedding light on every stage where your card may be charged.
Initial Charge at Booking
When you book a car on Turo, your card is initially authorized for the total cost of the trip. This includes:
-
Rental Duration: The number of days or hours you've reserved the vehicle.
-
Protection Package: If you've chosen any of Turo's protection plans, its cost will be included in the initial charge.
-
Additional Services: Extras like prepaid refueling or cleaning may also be part of this charge.
-
Fees & Taxes: Any applicable governmental or service fees and taxes related to your booking.
-
Host Offers: Some hosts offer delivery or airport pickup for an additional fee. If you choose such services, they'll also be included in the initial charge.
-
Booking Method: This charge takes place immediately when the host accepts your booking request or if you utilize the "Book Instantly" feature.
Additional Charges During Your Trip
During the course of your Turo rental, various situations might arise, leading to additional costs. Here are some common scenarios:
-
Overage on Mileage: Each rental comes with a specific mileage limit. If you go beyond this, Turo will charge you for the extra miles you've driven.
-
Late Return Fees: Punctuality is key! If the car is returned after the stipulated time without notifying the host or seeking their approval, you'll incur late fees.
-
Fuel Costs: Remember the fuel level when you started your trip. If you return the car with less fuel than it had at the beginning, Turo will charge you for the difference to refuel.
-
Traffic Tickets or Toll Charges: As the person renting the car, any traffic fines or toll charges during your trip period are your responsibility. If not paid promptly, these will eventually be charged to your card.
-
Damage Costs: In case the vehicle suffers any damages during your trip that aren't covered by the protection package you've chosen, you'll be liable for repair costs.
-
Cleaning Fees: If the vehicle is returned in a considerably dirtier condition than initially received, the host may request cleaning fees, which will then be charged to your card.
Post-Trip Costs: The Charges After You Return the Car
After you return the car, you might still encounter some charges based on your trip's specifics. These charges are generally associated with the condition of the car, your usage, or any regulations you might have violated during your trip. Here are the details:
Damage Fees
If there's any damage to the car that occurred during your trip and it's determined that you're at fault, Turo will charge you after completing a claims assessment. This process involves investigating the extent of the damage, evaluating repair costs, and assessing any applicable fees from your chosen protection plan. It's crucial to document the car's condition both at the beginning and end of your trip to avoid disputes.
Cleaning Charges
Turo expects you to return the car in the same condition you received it. If the car requires more than a standard level of cleaning, you'll be charged a cleaning fee. This includes situations like excessive dirt, pet hair, or strong odors. If you've chosen an "extra" for post-trip cleaning, you won't be charged unless the car is returned in a condition requiring more than regular cleaning.
Traffic Violations
Traffic violations that occurred during your trip, like speeding tickets or parking fines, will result in additional charges. Turo typically receives these reports from the vehicle's host or directly from authorities. You'll be responsible for paying these fines, along with an administrative fee that Turo charges for processing these violations.
Excessive Wear and Tear
In some cases, if the car experiences excessive wear and tear during your rental period, you might be charged for the necessary repairs. This could include things like worn-out tires due to aggressive driving or damage from driving on rough terrain.
Loss of Use
If the car you rented needs repairs due to damages incurred during your trip, you might be charged a "loss of use" fee. This compensates the host for the income they lose while their vehicle is out of service for repairs.
Fuel Charges Revisions
Sometimes, the initial assessment of fuel charges might not accurately reflect the fuel costs. If there's a discrepancy found later, you may face revised charges.
When Does Your Card Get Charged?
Your card is authorized when your booking is confirmed. The timing of when this charge appears on your bank statement, however, can vary depending on your bank. Some charges appear within a few days, while others might take longer. Additional charges incurred during or after your trip are usually processed a few days after the end of your trip.
Refunds and Cancellations: How to Get Your Money Back
When navigating the Turo platform, it's essential to understand its refund and cancellation policies. Turo aims to be fair to both renters and hosts, which means that sometimes, unexpected changes or cancellations are inevitable. Here's a comprehensive breakdown of how refunds and cancellations work on Turo and what you can expect when trying to get your money back:
Cancellation by the Renter
-
Within 24 hours of booking: If you change your mind and cancel the trip within 24 hours of making the booking and at least 48 hours before the trip start time, you're eligible for a full refund. This gives you a grace period to make changes without any penalties.
-
After 24 hours of booking: If you cancel after the initial 24-hour window and before the start of your trip, the amount of your refund depends on the host's cancellation policy (Flexible, Moderate, or Strict). You'll receive a partial refund minus the first day's trip cost and the service fee.
Cancellation by the Host
If the host cancels the booking, you'll generally receive a full refund. Turo may also offer you a trip credit or help you find an alternative vehicle, ensuring minimal disruption to your plans.
Trip Modifications
Sometimes, you might not want to cancel the entire trip, but just make some changes, like reducing the number of rental days. In this case, if both you and the host agree to the modification, you'll be refunded the difference if the new trip cost is less than the original booking.
Early Returns
If you decide to return the car earlier than scheduled, you won't receive a refund for the unused days. This is because the host might have missed out on other potential bookings due to your reservation.
Extended Trips
If you want to extend your trip and the vehicle is available, you'll be charged for the additional days. It's crucial to communicate with the host and get approval before extending your rental.
Circumstantial Refunds
There might be specific situations where Turo could offer a refund outside of the standard policy. For instance, if the car isn't as described, if there's a safety concern, or if the host fails to deliver the vehicle at the agreed location and time, you could be eligible for a refund or trip credit.
Processing Time
After Turo initiates a refund, it might take a few days for the funds to appear in your account. The timing largely depends on Turo's payment processing and your bank's policies. While Turo typically processes refunds within 3-5 business days, it might take up to 10 business days for the amount to reflect in your account due to banking procedures.
FAQs
How secure is the payment process on Turo?
Turo uses industry-standard encryption to ensure that your payment details remain confidential and secure. They never share your full credit card details with hosts or third parties.
Can I use multiple payment methods for a single booking?
As of now, Turo only allows one payment method per booking. If you wish to split the cost, you'd need to do that outside the Turo platform with the other person.
Do I get charged if I end my trip early and return the car before the scheduled time?
If you return the car early, you will not receive a refund for the unused time. It's essential to book for the exact duration you anticipate needing the car to avoid overpaying.
What happens if my payment method is declined?
If your payment method is declined, Turo will notify you and ask for an alternative payment method. Failure to provide a valid payment might result in the cancellation of your booking.
Is there a deposit required when renting a car on Turo?
Turo doesn't typically require a deposit. However, they do authorize your card for the total trip cost when booking. Some hosts or specific high-value cars might have additional requirements, but these would be listed in the car's description or terms.
Being well-informed about "when does Turo charge your card" is crucial for a transparent and worry-free car rental experience. This article aims to provide clear insights into Turo's payment process. So, the next time you think of using Turo, you'll be well-prepared, knowing precisely when and for what reasons Turo will charge your card, ensuring a smooth and enjoyable journey.
Dive into the best promos for Turo and enjoy a premium ride. With Keep Driving, we help you benefit from the best deals without the hefty price.
