How To Cancel DashPass: A Step-By-Step Guide

Published: September 19, 2023
Last updated: March 24, 2024

With services like DoorDash offering convenient subscription models like DashPass, users can enjoy a plethora of benefits, from waived delivery fees to exclusive deals. But what happens when you need to reevaluate your subscription or simply want to take a break? 

This guide will walk you through the intricacies of the service, its benefits, and, most importantly, a step-by-step process for canceling your DashPass subscription should you ever need to. 

What Is DashPass?

DashPass is a subscription service offered by DoorDash. It provides members with unlimited deliveries from thousands of eligible restaurants without any delivery fee on orders over $12. This service is primarily available in the United States and Canada, although some areas might be excluded. The primary aim of DashPass is to help frequent DoorDash users save money on delivery fees and service charges.

Why Cancel DashPass?

There could be various reasons why someone might want to cancel their DashPass subscription:

  • Cost Savings: While DashPass offers savings on delivery fees for orders above a certain amount, some users might not order frequently enough to justify the monthly subscription cost.

  • Change In Dining Habits: A user might start preferring dine-in experiences or cooking at home over ordering food.

  • Trying Competing Services: With multiple food delivery platforms available, users might want to try out other services that offer similar or better deals.

  • Temporary Need: Some users might have subscribed to DashPass for a specific period, like during a vacation or while recovering from an illness, and no longer need the service.

  • Unsatisfactory Experience: Issues like late deliveries, incorrect orders, or poor customer service might prompt users to cancel their subscriptions.

It's essential to weigh the benefits against the costs and decide if the DashPass subscription aligns with your current needs and preferences.

Cancellation Process

To cancel DashPass, follow these simple steps:

Logging In To Your Account

To initiate the cancellation process for DashPass, you first need to log into your DoorDash account. This can be done through two primary methods:

  • Website: Visit the official DoorDash website at doordash.com. Once on the site, locate the login option, usually at the top right corner, and enter your credentials.

  • Mobile App: If you have the DoorDash app installed on your smartphone, open it and log in using your account details. The app is available for both Android and iOS devices.

How To Cancel DashPass

There are multiple ways to cancel your DashPass subscription:

  1. Online via Desktop:

  • Access the DoorDash website on your preferred browser and log into your account.

  • From the top left corner of the page, click on the menu icon.

  • Choose the “DashPass” option.

  • Click on the “End Subscription” button.

  • Confirm your selection on the following page.

  1. Through the App:

  • Open the DoorDash app on your device.

  • Navigate to the Account tab and tap on "Manage DashPass."

  • Choose the option that says “End Subscription.”

  1. Over the Phone:

  • Call DoorDash customer service at (855) 973-1040.

  • Request to speak to a company representative and ask them to cancel your DashPass subscription.

  1. Via Email:

  • Send an email to [email protected] requesting the cancellation of your DashPass subscription.

  • Ensure you provide all necessary account details in the email to confirm your identity.

Confirmation Of Cancellation

Once you've completed the cancellation process, it's essential to ensure that your DashPass subscription has indeed been terminated. You can do this by:

  • Checking Your Email: DoorDash typically sends a confirmation email once your subscription has been canceled. Ensure you check your inbox (and spam folder) for this email.

  • Logging Into Your Account: Revisit the DoorDash website or app and navigate to the DashPass section to confirm that your subscription status reflects the cancellation.

Refunds & Credits

If you've already paid for the upcoming month but decide to cancel your DashPass subscription, you'll still have access to the service until the next renewal date. However, it's crucial to cancel at least a day before the renewal date to avoid being charged for another month.

Upon cancellation, your credit card details should be removed from the system. To confirm this:

  1. Log into your DoorDash account.

  2. Click on the three horizontal lines in the page’s upper right corner.

  3. Navigate to the payment section.

  4. Click on the three dots next to the payment option you want to delete.

  5. Click “Delete” and confirm your decision.

Potential Fees & Charges Associated With Cancellation

Cancelling DashPass, DoorDash's subscription service, should essentially be free of charge. However, there are potential indirect costs that you could incur. 

Delivery Fees

When you're a DashPass member, you enjoy the benefit of $0 delivery fees on orders from select restaurants that meet the subtotal minimum, as shown in the app. However, once you cancel your DashPass subscription, you will revert to paying the standard delivery fees set by DoorDash for each order. It's essential to note that these fees can vary based on the distance, restaurant, and other factors.

Service Fees

DashPass members also benefit from reduced service fees on all eligible orders. This is typically a 10% discount through decreased service charges on qualified grocery, convenience, and other items that satisfy the subtotal minimum indicated in the app. After canceling DashPass, you'll be subject to the regular service fees that DoorDash charges for its service.

Subscription Fee

The DashPass subscription comes at a cost of $9.99 per month. If you decide to cancel your subscription, it's crucial to do so before the next billing cycle to avoid being charged for the upcoming month. If you cancel after the billing date, your subscription will still be charged for that month.

Monthly Delivery Fee

While DashPass offers a $0 delivery fee for eligible orders, once you cancel, you'll be subject to the standard delivery fees for each order you place. This means that every time you order, you'll be paying the delivery fee set by DoorDash based on the restaurant and delivery distance.

It's also worth noting that if you cancel your DashPass subscription, you will not receive a refund for any unused portion of the subscription. However, you will still be able to use DoorDash without a subscription and will simply be charged the standard delivery fee for each order. If DoorDash terminates your account or your DashPass subscription due to violations of their agreement, you may receive a refund of your subscription fee on a pro-rata basis calculated from the end of the month during which your subscription was canceled.

Frequently Asked Questions

To help you better understand —-, we've answered some of the most frequently asked questions.

What is DashPass?

DashPass is a subscription service offered by DoorDash that provides members with benefits such as $0 delivery fees on eligible orders and reduced service fees. It's designed for frequent DoorDash users to save on delivery and service charges.

How much does DashPass cost?

The DashPass subscription typically costs $9.99 per month. However, prices may vary based on promotions or special offers.

Can I pause my DashPass subscription instead of canceling?

Yes, DoorDash offers the option to pause your DashPass subscription. This allows you to temporarily stop the service without fully canceling, making it easier to reactivate later if you change your mind.

Will I get a refund if I cancel my DashPass subscription in the middle of the month?

No, if you cancel your DashPass subscription, you won't receive a refund for any unused portion of the subscription. However, you can continue to enjoy the DashPass benefits until the end of your current billing cycle.

Can I still order from DoorDash after canceling DashPass?

Absolutely! Canceling DashPass only ends the subscription benefits. You can still place orders on DoorDash, but you'll be subject to standard delivery and service fees.

How will I know my DashPass cancellation was successful?

After canceling, DoorDash typically sends a confirmation email to your registered email address. Additionally, you can log into your DoorDash account and check the DashPass section to confirm that your subscription status reflects the cancellation.

Cancelling Your DashPass

DashPass offers a convenient way for frequent DoorDash users to save on delivery and service fees. However, individual needs and preferences change, and there might come a time when you decide to cancel your subscription. This guide provides a clear roadmap on how to do so, along with insights into potential fees and charges you might encounter post-cancellation. Always ensure you're making choices that align with your current needs, and remember, DoorDash is still available for use even without a DashPass subscription. 

Find out more about the automotive industry and services by checking out our guide on the doordash requirements to become a rider. Visit Keep Driving to learn more.

Sales Development Lead Scott spearheaded a collective blog site before expanding his automotive knowledge and joining the team. Now he leads our team of experts by building ideas on our Sales Development department.
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